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Questions About Our Limousine Service

Click on a question to view the answer.

- How far in advance do I need to book a ride?

- How do I open an account?

- Do I need an account to use Quicksilver?

- Where will I meet my Quicksilver car at the airport?

- Why does my charge card bill show a charge on a day that I did    not travel with Quicksilver?

- Will I be charged if I cancel my Quicksilver TownCar?

- Will the driver provide me with a receipt?

- Will I have to present my credit card to the driver?

- Do I need to tip the driver?

- May I pay for my ride in cash?

- Will I be charged if I cannot meet my car?

- I travel with Quicksilver via a corporate account, but I want to use    Quicksilver for personal use, can I receive my company's rate?

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How far in advance do I need to book a ride?

The further in advance you book your travel, the more likely Quicksilver will be able to accommodate your request. We operate on a first-come/first-served basis. Quicksilver can frequently accommodate a same-day request for service, but we cannot guarantee there will be a car available on short notice. As with the airlines, it pays to plan ahead.

How do I open an account?

If you wish to open a credit account for yourself or your firm, we will FAX or e-mail you a credit application. You can also fill out the Online Application Form located on our New Customer page. Credit applications are processed within one week of submission. If you wish to open an account based on a credit card, go to the New Customer link on this web site and complete the appropriate form. Your credit card information is transmitted in a secure fashion and will be part of your profile. Your account will be ready to use within 48 hours, and an account number will be e-mailed to you.

Do I need an account to use Quicksilver?

No, we will be happy to accept a reservation with your Visa, MasterCard, American Express, Dinerís Club, or Discover card.

Where will I meet my Quicksilver car at the airport?

Our Quicksilver telephone representatives will discuss your flying plans and arrange a rendezvous most suited to your needs. If you are making plans for another person, make certain the rendezvous arrangements and our toll-free number are communicated to them. Quicksilver can FAX or e-mail confirmations to all parties. See specific airport instructions below.

Option 1:
For your convenience, you can request that your driver park the car, and greet the arriving passenger holding a sign inside the airport terminal, either at the security gate or at the luggage carousel. A gate greeting adds $24 and is required at San Jose International.

Option 2.
Otherwise, you can meet your car at the curb after calling Quicksilver to announce your readiness. Quicksilver has real-time flight tracking and will know when the passenger's flight touches down. However, we do not know how long it will take to taxi to the gate, or for the passenger to disembark or gather bags. Quicksilver will stage our vehicle at the airport when the flight arrives and will be about 3 to 5 minutes from the passenger loading curb. If the passenger will call when they are walking towards the curb, their Quicksilver car can rendezvous with them as they arrive curbside.

At San Francisco International, if you wish the driver to park the car and greet you inside, you may be met at the escalator below the security gate or at the luggage area as described above, or have your car meet you at the curb. At SFO, arriving passengers without checked bags are encouraged to be met at the upper (departure) level. This is the same level that passengers deplane onto. Passengers with checked bags that want to be met curbside will be met at the lower level, just outside the luggage carousels.

Passengers who do not wish to be greeted inside by their driver can find their cars at the curb near the overhead sign of the airline they traveled with. Please note that cars are not allowed to remain curbside, and must continually circle the terminal area once the airplane has landed. If you step to the curb and do not see your car, just call us on our toll-free number (800) 486-9622, and our staff will quickly connect you with your car.

At Oakland International, you may be met at the luggage area as above, or have your car meet you at the curb. Terminal 1 curbside rendezvous are directly in front of the baggage claim area and adjacent to the traffic light and crosswalk. Terminal 2 passengers will meet at the far right end of the passenger loading curb. Cars are not allowed to stop curbside, and must continually circle the terminal area once the airplane has landed. If you step to the curb and do not see your car, just call us on our toll-free number (800) 486-9622, and our staff will quickly connect you with your car.

At San Jose International, all customers must be met at baggage claim area when they arrive. This is a policy of the San Jose International Airport, and a Gate Meet fee will be charged, as above. Your driver will be waiting for you with a sign bearing your name or the name of your company.

Important: If you do not see your car or driver, CALL QUICKSILVER IMMEDIATELY! It is likely that your driver is waiting nearby, or is simply not recognized.

Why does my charge card bill show a charge on a day that I did not travel with Quicksilver?

Charge card bills will show the day the card was charged, not the date-of-travel. Your card will typically be charged 1-to-5 days after the date-of-service. FAXed or e-mailed receipts from Quicksilver will always display both dates.

Will I be charged if I cancel my Quicksilver TownCar?

In the event that you cancel your reservation on the same day that it is to be performed, you will only be charged if the car has already been dispatched. Travel that originates farther from Quicksilver's office in San Francisco is dispatched up to two hours before the scheduled pickup time. If the car is in progress when you call, you will only be charged for the distance it has already traveled.

Will the driver provide me with a receipt?

No, Quicksilver calculates charges after the car completes its business day. Regular customers using credit card accounts will automatically be sent a receipt via e-mail, FAX, or both. Single-use travelers can receive the same receipts by providing a FAX-number or e-mail address at the time of booking. You will receive a receipt automatically when your card is charged. Billed accounts will receive invoices semi-monthly.

Will I have to present my credit card to the driver?

No, Quicksilver will take your credit card and telephone information at the time of reservation. If there is a problem or question regarding the charges, a Quicksilver representative will contact you. Just sign the waybill when you exit the car; everything including the driverís gratuity will be taken care of.

Do I need to tip the driver?

No, Quicksilver rates include a built-in 20% gratuity. Simply sign the waybill when you exit the car. All charges will be billed to your account or charge card.

May I pay for my ride in cash?

Yes, although you must provide a charge card at the time of reservation to guarantee your car.

Will I be charged if I cannot meet my car?

Yes, a no-pick-up charge will be applied which represents the distance traveled by your car from Quicksilver offices in San Francisco. You may also be charged for Waiting Time if you do not notify us. Your credit card or account will be charged this alternative amount.

I travel with Quicksilver via a corporate account, but I want to use Quicksilver for personal use, can I receive my company's rate?

Yes! Regular travelers may charge or pay cash and receive their firm's discounted rate, just ask for it when you book your order
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Quicksilver Town Car
A Bay Area Corporate Transportation Service
Seaboard Metropolitan, Inc. 
1156 Montgomery Avenue
San Bruno, CA 94066
TCP 7544 SP


(800) 486-9622     (650) 569-4500 / (415) 431-1600     (650) 589-4544 fax

 

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