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 With
35 years of logistic experience, Quicksilver’s capable staff will coordinate
the same-day pickup of the lost item, and courier it to the most convenient
location to be reunited with its owner, even if far from home or in the middle
of a business trip.
 Quicksilver
will pay up to $30 of transportation costs,
usually making an overnight delivery of a lost personal item within the
continental US via
DHL EXPRESS
FREE.
Protect
your identity and security by having the Quicksilver staff coordinate the return
of your item from unknown third parties. Protect
all your family devices; just make Quicksilver TownCar the family airport
transportation for vacations, Christmas, and going away to college.
Quicksilver Snapback retrieval
service is available to all customers with personal or corporate billing
profiles that have been a passenger in our vehicles. There is no charge or
membership fee associated with the service, and there is no charge to set up a
billing profile. You may have as many labels as are necessary and they too are
free.
Customers that have used our service within
6 months prior to the loss will have
the first $30.00 of transportation cost covered by Quicksilver and the
recovery service is free. This
includes passengers who are family, domestic partners, or guests of account
holders, if the account holder is billed and the passenger name is listed on
the waybill. In most cases overnight delivery of personal items anywhere in
the US would be covered. Quicksilver will pass through all charges over
$30 (heavy items-same day courier charges, etc.). Quicksilver will always get
client approval before engaging those services.
Passengers
that have not traveled with us in the last 6months can still have Quicksilver
coordinate the return of the lost item. In that case, Quicksilver customers will pay for the
transportation costs plus a $30 handling charge. We will simply bill the profile account or a separate charge card. These charges average about $60 and
are still a fraction of the replacement costs of the lost item and a lot less
hassle.
Quicksilver
staff will work with you or your office staff to find the most convenient
drop-off location for your lost item. For overnight deliveries, Quicksilver has
arrangements with DHL EXPRESS
to pick up your item and transport it in a padded
envelope to the nearest practical rendezvous location (see below) by 3PM of the
next day. At your request, Quicksilver will attempt to make immediate pickups
with on-demand, same-day couriers or taxis when those services are available. If
you are traveling when the item is lost, Quicksilver will find appropriate local
services to recover your item.
Items can
be forwarded to:
-
Your
firm’s regional offices
-
Your
customer/client offices
-
Local DHL
Service Facilities
-
Hotel
concierges
-
Airport VIP
lounges.
-
Your home
office
-
Your
residence
You can even
ask Quicksilver to provide a reward to the Good Samaritan that contacted
Quicksilver and keep your identity private. We will mail the reward you specify
and charge your account the reward amount.
Recover
efforts will begin as soon as the item is reported found, sometimes before
it is matched to a Quicksilver customer or reported lost. We will work to
make sure that a responsible party at an accessible location holds the item
until we can make arrangements to deliver it to you.
We can engage local delivery services such as
messengers or taxis on your behalf.
Get
your labels now!
If you are a traveler with a corporate or personal profile, ask your Quicksilver
driver for the labels, or call the Quicksilver office at (800) 486-9622 and we will mail them to
you.
If you do not
have a profile,
create
a profile online
now then call our toll-free number
and book your next transportation with us. Collect your labels from the
Quicksilver driver.
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Quicksilver Tips:
If you
misplace an item, call Quicksilver immediately; the item might be at a nearby
establishment or office.
If you lose
your phone, call the number immediately; the ringing may bring it to the
attention of someone nearby. If someone answers, find out where it is and if
they are willing to return it to you. Try to get another contact number for the
finding party other than your cell phone in case the battery goes dead or you
wish to immediately disable outgoing calling.
Report the
phone as lost to your carrier. Disable outgoing calling, the phone, or the
account (depends on carrier).
Offer a small reward to whoever finds the item.
This will be the best $25-50 you ever spent if the item is recovered quickly.
If the item is nearby and you can retrieve it
yourself then:
-
Always
rendezvous with the finding party at a public location such as a restaurant
or hotel.
-
Use a
hotel concierge, cab driver, or Quicksilver as an intermediary.
If you have a SnapBack label left
over, attach it to your wallet. You will not only help protect your wallet from
permanent loss but you will always have our toll free number available
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;)
the push to talk
button
;)